Privacy Policy

PixelPro Devices

PixelPro Devices values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our repair and related services.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you interact with PixelPro Devices:

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Physical address (if required for delivery or invoicing)

b) Device & Repair Information

  • Device brand, model, and serial number

  • Fault descriptions and repair history

  • Diagnostic reports and service notes

c) Communication Data

  • Messages sent via contact forms, WhatsApp, email, phone calls, or social media

  • Customer support conversations

d) Website Usage Information

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visits

This data helps us improve our website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Provide repair, diagnostics, and customer support services

  • Communicate repair updates, quotations, and service confirmations

  • Process payments and issue receipts

  • Improve our services and website experience

  • Respond to inquiries and customer feedback

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

3. Data Protection & Security

PixelPro Devices takes reasonable technical and organizational measures to protect your personal data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

Access to customer information is restricted to authorized staff only and used strictly for service-related purposes.

4. Device Data & Customer Content

During repairs, devices may contain personal data such as photos, files, contacts, or apps.

  • We do not access personal content intentionally

  • We recommend backing up your data before submitting a device for repair

  • PixelPro Devices is not responsible for pre-existing data loss

Any access required during diagnostics is done strictly for repair purposes.

5. Cookies & Tracking Technologies

Our website may use cookies to:

  • Analyze traffic and usage patterns

  • Improve website functionality

You can disable cookies in your browser settings, though some features may not function properly.

6. Third-Party Services

We may use trusted third-party services for:

  • Website analytics

  • Payment processing

  • Communication tools

These providers are required to protect your data and use it only for intended purposes.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where legally applicable)

  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete repairs and services

  • Meet accounting, legal, and warranty requirements

After this period, data is securely deleted or anonymized.

9. Changes to This Privacy Policy

PixelPro Devices may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

PixelPro Devices
📧 Email: support@pixelpro.co.ke

📍 Locations: Nairobi & Mombasa, Kenya