iPhone Touch Screen Not Working – How to Get It Repaired by an Apple Service Center in Kenya

The iPhone touch screen is an essential part of its functionality, allowing users to navigate, type, and interact with apps. However, if the screen stops responding, it can make the device nearly unusable. This issue can occur on any iPhone model, from the iPhone 6 to the latest iPhone 16, and may be caused by software glitches, physical damage, or hardware failures.

If your iPhone’s touch screen is not responding, it is crucial to seek professional repair services. PixelPro Devices, an Apple-certified service provider in Kenya, offers expert iPhone repair services in Nairobi and Mombasa, serving customers across all major counties and towns. This article will explore the common causes of iPhone touch screen issues, troubleshooting steps, and how to get professional repairs.

Common Causes of iPhone Touch Screen Not Working

Several factors can lead to an unresponsive iPhone touch screen, including:

1. Software Issues

  • iOS Glitches: Sometimes, a software bug can cause the touch screen to freeze.
  • App Conflicts: Certain apps may crash or interfere with screen responsiveness.
  • Insufficient Storage: If the iPhone is running low on storage, system performance, including touch responsiveness, may be affected.

2. Physical Damage

  • Cracked Screen: A broken screen can cause touch malfunctions.
  • Water or Moisture Damage: Liquid exposure can disrupt touch screen functionality.
  • Impact Damage: Dropping the iPhone may damage internal components affecting the touch screen.

3. Hardware Malfunctions

  • Faulty Digitizer: The digitizer is responsible for translating touch inputs; if it malfunctions, the screen will not respond.
  • Loose Internal Connections: A disconnected screen cable can result in touch failure.
  • Battery Swelling: A swollen battery may press against the screen, causing unresponsiveness.

4. External Factors

  • Extreme Temperatures: Exposure to excessive heat or cold can temporarily affect the touch screen.
  • Dirt and Debris: Oil, dust, and debris on the screen may reduce sensitivity.

Troubleshooting iPhone Touch Screen Issues

Before seeking professional repairs, try the following troubleshooting steps:

1. Force Restart Your iPhone

A force restart can resolve temporary glitches.

  • iPhone 6, 6s, and 6s Plus: Hold the Home and Power buttons until the Apple logo appears.
  • iPhone 7 and 7 Plus: Hold the Volume Down and Power buttons together until the device restarts.
  • iPhone 8 to iPhone 16: Press and release the Volume Up button, then the Volume Down button, then press and hold the Side button until the Apple logo appears.

2. Clean the Screen and Remove Accessories

  • Wipe the screen with a clean, dry cloth.
  • Remove screen protectors and cases that may interfere with touch response.

3. Update or Restore iOS

  • Connect your iPhone to a computer and open iTunes or Finder (for macOS Catalina and later).
  • Choose Update to install the latest iOS version without losing data.
  • If the problem persists, select Restore to perform a clean iOS installation.

4. Check for Physical Damage

  • If the screen is cracked, has visible liquid damage, or the phone has been dropped, professional repairs are necessary.

5. Seek Professional iPhone Repair Services

If none of these steps resolve the issue, visit PixelPro Devices, an Apple-certified repair center in Kenya, for professional assistance.

iPhone Models Affected by Touch Screen Issues

  • iPhone 6, 6s, and 6s Plus – Aging components and digitizer failure may cause screen issues.
  • iPhone 7 and 7 Plus – Some units experience Touch Disease, where the screen becomes unresponsive due to a failing chip.
  • iPhone 8 and 8 Plus – Screen malfunctions may result from third-party screen replacements or iOS bugs.
  • iPhone X, XR, XS, and XS Max – Display touch failures may occur due to OLED degradation or loose connections.
  • iPhone 11, 11 Pro, and 11 Pro Max – Some units have reported ghost touch and unresponsive screens due to internal faults.
  • iPhone 12, 12 Mini, 12 Pro, and 12 Pro Max – Exposure to heat or cold can cause touch sensitivity issues.
  • iPhone 13, 13 Mini, 13 Pro, and 13 Pro Max – Touch input lag has been reported in certain software updates.
  • iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max – Hardware defects may require screen replacements.
  • iPhone 15, 15 Plus, 15 Pro, and 15 Pro Max – Some units have reported temporary freezing after overheating.
  • iPhone 16 Series – Being new models, software patches may still be needed to resolve touch issues.

iPhone Repair Services at PixelPro Devices

If your iPhone touch screen is unresponsive, PixelPro Devices provides genuine Apple repairs performed by Apple-certified technicians.

Repair Services Include:

  • Screen replacements with genuine Apple parts
  • Touch screen diagnostics and troubleshooting
  • Digitizer and LCD repairs
  • Water damage treatment
  • Battery replacements for swollen batteries

PixelPro Devices Locations in Kenya

Nairobi Service Center

PixelPro Devices offers repair services in Nairobi, covering areas including:

  • Westlands
  • Kilimani
  • Karen
  • CBD
  • Lavington
  • Gigiri
  • Ngong Road
  • Thika

The Nairobi branch also provides services in:

  • Kiambu
  • Nakuru
  • Eldoret
  • Kisumu

Mombasa Service Center

PixelPro Devices in Mombasa serves:

  • Nyali
  • Bamburi
  • Mtwapa
  • Shanzu
  • Likoni
  • Changamwe

The Mombasa branch also covers Kwale and Kilifi counties.

Why Choose PixelPro Devices for iPhone Repairs?

  • Apple-certified technicians ensure professional and accurate repairs.
  • Genuine Apple parts guarantee high-quality replacements.
  • Quick turnaround time, with same-day repairs for common issues.
  • Affordable pricing with warranty-backed services.
  • Nationwide service coverage across all 47 counties in Kenya.

Get Your iPhone Fixed Today

If your iPhone touch screen is not working, visit PixelPro Devices for reliable and professional repair services.

Contact PixelPro Devices

PixelPro Devices is Kenya’s trusted Apple service provider, offering expert repairs for all iPhone models. Get your iPhone touch screen working again today.