iPhone Touch ID Not Working? How to Get It Repaired in Kenya

The Touch ID fingerprint sensor is a crucial security feature on many iPhones, allowing users to unlock their device, make secure purchases, and access apps quickly. However, when Touch ID stops working, it can be frustrating and inconvenient.

For iPhone users in Kenya, Touch ID issues can be caused by software glitches, sensor damage, or hardware failures. If your Touch ID is unresponsive, fails to recognize your fingerprint, or isn’t working at all, it is best to seek professional repair services.

At PixelPro Devices, our Apple-certified technicians in Nairobi and Mombasa provide expert diagnostics and repairs for Touch ID issues. We also offer nationwide service across all 47 counties in Kenya.

This article explains the common reasons why Touch ID may fail, troubleshooting steps, and how to get it professionally repaired.

Common Reasons Why Touch ID is Not Working

Dirty or Damaged Fingerprint Sensor

Dirt, dust, or moisture on the Home button can prevent Touch ID from recognizing fingerprints properly.

Incorrect Fingerprint Setup

If Touch ID was not set up correctly or if your fingerprint has changed due to injuries or skin conditions, the sensor may not function as expected.

iOS Software Bugs or Updates

A recent iOS update might cause temporary Touch ID glitches.

Physical or Water Damage

Dropping your iPhone or exposing it to moisture and humidity, especially in coastal areas like Mombasa or Diani, can damage the Home button or internal components.

Hardware Malfunction

If the Touch ID sensor, Home button, or internal connectors are damaged, the feature may stop working entirely.

How to Fix Touch ID Not Working on iPhone

Clean the Touch ID Sensor

  • Wipe the Home button with a soft, dry cloth to remove dirt or grease.
  • Ensure your fingers are dry and clean before trying again.

Restart Your iPhone

A simple restart can clear temporary software glitches affecting Touch ID.

Re-Add Your Fingerprints

  • Go to Settings > Touch ID & Passcode
  • Delete existing fingerprints and add a new one.

Update iOS Software

  • Go to Settings > General > Software Update
  • Install any available iOS updates to fix potential software bugs.

Check Touch ID Settings

Ensure that Touch ID is enabled for unlocking, Apple Pay, and app purchases.

  • Settings > Touch ID & Passcode > Use Touch ID For:
    • iPhone Unlock
    • Apple Pay
    • iTunes & App Store

Reset All Settings

If Touch ID still is not working, resetting settings may help.

  • Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings

Seek Professional Repair if the Problem Persists

If none of these steps work, the issue may be hardware-related, requiring expert repair.

Get Professional Touch ID Repair at PixelPro Devices in Kenya

At PixelPro Devices, we offer expert iPhone Touch ID repair and replacement services. Our Apple-certified technicians use genuine Apple parts to ensure high-quality repairs.

Our Services Include:

  • Touch ID Sensor Diagnostics – Identifying and fixing software or hardware issues.
  • Home Button Replacement – If the Home button is damaged, we offer genuine replacements.
  • Water Damage Repair – Cleaning and restoring moisture-damaged components.
  • Full iPhone Servicing – Ensuring your device functions optimally after repairs.
  • Fast Turnaround Time – Most repairs completed within a few hours.

We serve customers across all counties in Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and Thika.

How to Get Your iPhone Touch ID Fixed in Kenya

If your iPhone Touch ID is not working, visit PixelPro Devices for expert repair services.

Visit Our Stores

  • Nairobi Branch – Convenient for customers in Westlands, Kilimani, Karen, and CBD.
  • Mombasa Branch – Serving customers in Nyali, Bamburi, and Mtwapa.

Contact Us for iPhone Repairs

At PixelPro Devices, we ensure your Touch ID works perfectly, restoring full functionality to your iPhone. Visit us today for professional Apple-certified repairs in Kenya.