iPhone Not Charging – Causes and How to Get It Repaired by an Apple Service Center in Kenya

If your iPhone is not charging, it can be frustrating and disruptive, especially if you rely on your phone for work, communication, or entertainment. Whether you use an iPhone 6, 7, 8, X, 11, 12, 13, 14, 15, or the latest iPhone 16, charging issues can occur due to damaged charging ports, faulty cables, software glitches, or battery problems.

For a reliable fix, PixelPro Devices, an Apple-certified service provider in Kenya, offers professional iPhone charging repairs. With offices in Nairobi and Mombasa, PixelPro Devices provides repair services to all major counties and towns across Kenya, ensuring that iPhone users can access expert solutions.

This article explores common reasons why an iPhone may not charge, troubleshooting tips, and how to get professional repair services in Kenya.


Why Is My iPhone Not Charging?

Several factors can cause an iPhone not to charge properly or at all. Below are the most common causes:

1. Faulty Lightning Cable or Adapter

  • A damaged or frayed charging cable can prevent power from reaching your iPhone.
  • A defective adapter may not provide the necessary power output for charging.

2. Dirty or Damaged Charging Port

  • Dust, lint, or debris inside the Lightning port can block charging contacts, preventing the cable from making a proper connection.
  • A bent or broken pin in the charging port may also cause the issue.

3. Software Glitches or iOS Bugs

  • Some iOS updates can cause temporary charging issues, especially on models like iPhone 12, 13, 14, and 15.
  • If your iPhone is frozen or unresponsive, it may not detect the charger.

4. Overheating Issues

  • If your iPhone gets too hot, it may temporarily disable charging to prevent battery damage.
  • This is common in hot regions like Mombasa, Kilifi, and Kwale, where high temperatures affect device performance.

5. Battery or Hardware Problems

  • Aging batteries in older models like iPhone 6, 6s, and 7 may struggle to charge properly.
  • Water damage or internal component failure can also cause charging issues.

Troubleshooting Steps for an iPhone That Won’t Charge

Before seeking professional repair services, try these troubleshooting steps:

1. Check Your Charging Cable and Adapter

  • Use an Apple-certified Lightning cable and adapter to avoid compatibility issues.
  • Try using a different charger to see if the problem is with the cable or adapter.

2. Clean the Charging Port

  • Use a toothpick or compressed air to remove dust and debris from the charging port.
  • Avoid using metal objects that may damage the port.

3. Restart Your iPhone

  • A simple restart can fix minor software glitches preventing your phone from charging.
  • For iPhone 6, 6s, and SE (1st Gen): Hold Power + Home button until the Apple logo appears.
  • For iPhone 7 and 7 Plus: Hold Power + Volume Down button until the device restarts.
  • For iPhone 8 to iPhone 16: Press and release Volume Up, then Volume Down, then hold Power button until the Apple logo appears.

4. Update to the Latest iOS

  • Go to Settings > General > Software Update and install the latest iOS version.

5. Try Wireless Charging (If Supported)

  • If you have an iPhone 8 or newer, try charging wirelessly using a MagSafe or Qi-certified charger to check if the issue is with the charging port.

6. Check for Water or Overheating Warnings

  • If your iPhone displays a “Liquid detected in Lightning Connector” warning, unplug the charger and let the port dry completely.
  • If your iPhone is too hot, move it to a cooler area and let it cool down before trying to charge again.

7. Contact a Professional iPhone Repair Service

If none of the above solutions work, it’s time to visit PixelPro Devices for professional iPhone charging repairs in Kenya.


iPhone Models Affected by Charging Issues

Older iPhones (iPhone 6, 6s, 7, 8, SE)

  • Common issue: Worn-out batteries, faulty charging ports, and outdated software.
  • Solution: Battery replacement, charging port cleaning, and iOS update.

Mid-Range iPhones (iPhone X, XR, XS, 11, 12)

  • Common issue: Software bugs, overheating, and cable compatibility issues.
  • Solution: Software fixes, overheating diagnostics, and charging accessory replacement.

Newer iPhones (iPhone 13, 14, 15, and 16 Series)

  • Common issue: MagSafe charging problems, iOS glitches, and overheating.
  • Solution: Wireless charging diagnostics, iOS troubleshooting, and hardware inspection.

Get Your iPhone Charging Fixed at PixelPro Devices in Kenya

If your iPhone is not charging, PixelPro Devices provides expert Apple-certified repairs using genuine Apple parts and diagnostic tools.

iPhone Charging Repair Services Include:

  • Charging port cleaning and replacement
  • Battery diagnostics and replacement
  • Lightning cable and adapter troubleshooting
  • iOS software fixes and updates
  • Water damage repairs

PixelPro Devices Service Locations in Kenya

Nairobi Service Center

PixelPro Devices in Nairobi serves:

  • Westlands
  • Kilimani
  • Karen
  • CBD (Central Business District)
  • Lavington
  • Gigiri
  • Ngong Road
  • Thika

The Nairobi branch also provides services in:

  • Kiambu
  • Nakuru
  • Eldoret
  • Kisumu

Mombasa Service Center

PixelPro Devices in Mombasa serves:

  • Nyali
  • Bamburi
  • Mtwapa
  • Shanzu
  • Likoni
  • Changamwe

The Mombasa branch also provides services in Kwale and Kilifi counties.


Why Choose PixelPro Devices for iPhone Charging Repairs?

  • Apple-certified technicians for expert repairs.
  • Genuine Apple parts for long-lasting solutions.
  • Quick turnaround times for fast service.
  • Affordable pricing with a service warranty.
  • Nationwide coverage for customers across Kenya.

Get Your iPhone Fixed Today

If your iPhone is not charging, visit PixelPro Devices for professional Apple-certified repairs and restore your device’s functionality.

Contact PixelPro Devices

Get expert iPhone charging repairs at PixelPro Devices – Kenya’s trusted Apple service provider.