iPhone is Charging but Won’t Turn On – How to Get It Fixed by an Apple Service Center in Kenya

If your iPhone is plugged in and charging but refuses to turn on, it can be a frustrating experience. Whether you own an iPhone 6, iPhone 16, or any model in between, this issue can stem from hardware failures, software glitches, or a faulty battery.

At PixelPro Devices, a trusted Apple service provider in Kenya, Apple-certified technicians diagnose and repair iPhones experiencing power-related issues. With service centers in Nairobi and Mombasa, PixelPro Devices ensures fast and reliable repairs for customers across Kenya.

This article explores the causes behind an iPhone that charges but won’t power on, troubleshooting steps, and how to get expert Apple-certified repairs in Kenya.


Why Is My iPhone Charging But Not Turning On?

Several factors could be preventing your iPhone from turning on despite being connected to a charger.

1. Software Crash or System Failure

  • A bug in iOS or a system crash can freeze your iPhone, making it appear unresponsive even while charging.
  • iPhones 11, 12, 13, 14, 15, and 16 may experience this after a failed software update or corrupted iOS installation.

2. Dead or Faulty Battery

  • If the battery is severely degraded, the device may charge but lack enough power to turn on.
  • This is common in older models like iPhone 6, 7, 8, and SE, which may require a battery replacement.

3. Defective Power Button or Display

  • A damaged power button can prevent the iPhone from turning on.
  • If the display is faulty, the phone may be working but showing a black screen.

4. Charging Port Issues

  • Dirt, dust, or a damaged Lightning connector can interfere with proper charging.
  • If the iPhone XS, XR, or later models have a faulty charging port, the device may not receive enough power to boot up.

5. Logic Board or Power IC Failure

  • The logic board (motherboard) controls the phone’s power functions.
  • If the Power IC (integrated circuit) is damaged, the phone may charge but fail to boot.
  • iPhones that have suffered water damage (like iPhone 11 and iPhone 12 models) are particularly vulnerable to this issue.

Troubleshooting Steps Before Seeking Repairs

Before visiting an Apple service center in Kenya, try these troubleshooting methods:

1. Perform a Force Restart

If the issue is caused by a software crash, a force restart may resolve it:

  • For iPhone 8 and later (iPhone 8 to iPhone 16):
    • Quickly press and release the Volume Up button.
    • Quickly press and release the Volume Down button.
    • Press and hold the Side (Power) button until the Apple logo appears.
  • For iPhone 7 and 7 Plus:
    • Press and hold the Power and Volume Down buttons together until the Apple logo appears.
  • For iPhone 6, 6s, and SE (1st Gen):
    • Press and hold the Power and Home buttons together until the Apple logo appears.

2. Check for Display Issues

  • If the phone vibrates or makes sounds but the screen remains black, the display may be faulty.
  • A screen replacement may be necessary.

3. Try a Different Charger and Cable

  • Use a certified Apple Lightning cable and power adapter to rule out charger issues.
  • If your iPhone 12, 13, or 14 supports MagSafe, try a wireless charger to test whether the issue is with the Lightning port.

4. Restore iPhone Using a Computer (DFU Mode)

  • If the iPhone does not turn on but is detected by a computer, perform a DFU (Device Firmware Update) restore using iTunes or Finder (on macOS).
  • This process will erase all data, so ensure backups are available.

If these steps do not work, it’s time for professional repair services at PixelPro Devices.


Professional iPhone Repair Services in Kenya

iPhone Models Affected by This Issue

  • Older iPhones (iPhone 6, 6s, 7, 8, SE) – Likely due to battery degradation or worn-out power components.
  • Mid-Range iPhones (iPhone X, XR, XS, 11, 12) – May experience charging port or software issues.
  • Newer iPhones (iPhone 13, 14, 15, 16) – Software crashes or logic board problems could be the cause.

PixelPro Devices Repair Services Include:

  • Battery replacement for worn-out or dead batteries.
  • Charging port repair for faulty connectors.
  • Logic board and Power IC repairs for deeper hardware issues.
  • Screen replacements for devices with display failures.
  • Software reinstallation and data recovery.

Get iPhone Repairs at PixelPro Devices in Kenya

PixelPro Devices is an Apple-certified repair service provider offering professional iPhone repairs using genuine Apple parts.

Service Locations

Nairobi Service Center

PixelPro Devices in Nairobi serves:

  • Westlands
  • Kilimani
  • Karen
  • CBD (Central Business District)
  • Lavington
  • Gigiri
  • Ngong Road
  • Thika

They also serve major counties such as:

  • Kiambu
  • Nakuru
  • Eldoret
  • Kisumu

Mombasa Service Center

PixelPro Devices in Mombasa serves:

  • Nyali
  • Bamburi
  • Mtwapa
  • Shanzu
  • Likoni
  • Changamwe

They also provide repair services in Kwale and Kilifi counties.


Why Choose PixelPro Devices for iPhone Repairs?

  • Apple-certified technicians with specialized iPhone repair expertise.
  • Genuine Apple replacement parts for reliable and long-lasting repairs.
  • Quick turnaround times with same-day battery or screen replacements.
  • Warranty-backed repairs for peace of mind.
  • Nationwide coverage for customers across Kenya.

Get Your iPhone Fixed Today

If your iPhone is charging but won’t turn on, don’t wait for the problem to get worse. PixelPro Devices offers expert Apple-certified repair services to restore your iPhone’s performance.

Contact PixelPro Devices

Visit PixelPro Devices today for fast and professional iPhone repairs in Kenya.