iPhone Black Screen Issues – How to Get Them Fixed by an Apple Service Provider in Kenya

A black screen on an iPhone can be a frustrating issue, leaving your device unresponsive even when fully charged. This problem can result from software glitches, hardware damage, or battery failure. If your iPhone screen remains black and does not turn on, professional repair services may be necessary.

At PixelPro Devices, we offer Apple-certified repair services in Nairobi and Mombasa, with service coverage across all major counties and towns in Kenya. Our technicians diagnose and fix black screen issues using genuine Apple parts to restore your device’s functionality.

This article covers the causes of iPhone black screen issues, troubleshooting tips, and professional repair solutions.

Common Causes of iPhone Black Screen Issues

1. Software Glitches or Crashes

  • A failed iOS update or system crash can cause the screen to go black.
  • Some apps may overload the system, leading to temporary unresponsiveness.

2. Battery or Charging Issues

  • If the battery is faulty or fully drained, the phone may fail to turn on.
  • A damaged charging port or non-certified charger can prevent the phone from powering up.

3. Physical or Water Damage

  • A hard drop can damage the display or internal components.
  • Water exposure can short-circuit the screen, making it unresponsive.

4. Display Connection Problems

  • A loose or disconnected display cable inside the phone can result in a black screen.
  • This often happens after previous repairs done by unqualified technicians.

5. Logic Board or Power IC Failure

  • If the power management chip is damaged, the phone won’t boot up.
  • Water or electrical damage can affect the logic board, causing a black screen.

How to Fix an iPhone Black Screen Issue

1. Perform a Force Restart

If your iPhone screen is black but the phone is still on, a force restart may help.

  • For iPhone 8 and later:
    1. Press and release the Volume Up button.
    2. Press and release the Volume Down button.
    3. Press and hold the Side button until the Apple logo appears.
  • For iPhone 7 and 7 Plus:
    1. Press and hold the Volume Down button and the Power button at the same time.
    2. Keep holding until you see the Apple logo.
  • For iPhone 6s, SE (1st Gen), and older models:
    1. Press and hold the Home button and the Power button together.
    2. Keep holding until the Apple logo appears.

2. Check the Charging Accessories

  • Use an Apple-certified charger and cable to charge the phone.
  • If the phone doesn’t charge, try a different power adapter and inspect the charging port for dirt.

3. Connect to a Computer and Use iTunes or Finder

  • If the iPhone doesn’t respond, try connecting it to a Mac or PC.
  • Open iTunes (or Finder on macOS Catalina and later) and check if the device is detected.
  • If detected, you may need to update or restore the iPhone.

4. Check for Physical or Water Damage

  • Inspect the screen for visible cracks or signs of impact.
  • If your iPhone was exposed to water, drying it out won’t fix internal damage—professional repair is required.

Professional iPhone Black Screen Repairs at PixelPro Devices

If your iPhone remains unresponsive despite troubleshooting, it may need professional repair. At PixelPro Devices, we provide expert iPhone black screen diagnostics and repairs using genuine Apple parts.

Our iPhone Black Screen Repair Services Include:

  • Screen Replacement – Fixing cracked or unresponsive displays.
  • Battery & Charging Repairs – Replacing faulty batteries and power IC components.
  • Logic Board Repair – Fixing complex motherboard issues.
  • Water Damage Repair – Restoring phones affected by liquid damage.

PixelPro Devices Repair Locations in Kenya

Nairobi Service Center

Our Nairobi office serves various areas, including:
✔ Westlands
✔ Kilimani
✔ Karen
✔ CBD
✔ Lavington
✔ Gigiri
✔ Ngong Road
✔ Thika

We also provide repair services to other major counties, including:
✔ Kiambu
✔ Nakuru
✔ Eldoret
✔ Kisumu

Mombasa Service Center

Our Mombasa branch offers iPhone repairs in:
✔ Nyali
✔ Bamburi
✔ Mtwapa
✔ Shanzu
✔ Likoni
✔ Changamwe

We also serve nearby counties like Kwale and Kilifi.

Why Choose PixelPro Devices for iPhone Repairs?

✔ Apple-Certified Technicians – Our experts are trained to handle Apple repairs professionally.
✔ Genuine Apple Parts – We use only original Apple displays, batteries, and components.
✔ Same-Day Repairs – Most black screen issues are fixed within a few hours.
✔ Affordable Pricing with Warranty – Transparent pricing and warranty on repairs.
✔ Nationwide Service Coverage – We provide repair services across all 47 counties in Kenya.

Get Your iPhone Black Screen Issue Fixed Today

If your iPhone is stuck on a black screen, visit PixelPro Devices for expert diagnostics and repair.

Visit Our Repair Centers

  • Nairobi Branch – Located in Westlands, serving the entire city and neighboring counties.
  • Mombasa Branch – Conveniently located in Nyali, with service coverage in Bamburi, Mtwapa, and beyond.

Contact Us for iPhone Repairs in Kenya

At PixelPro Devices, we provide reliable, fast, and Apple-certified iPhone repairs. Get your black screen issue fixed today by Kenya’s trusted Apple service provider.